Below you will find the general conditions for all cakes and sweet tables. Wedding cake general terms apply when ordering wedding cakes.
- Identity of the entrepreneur
1.1 These general terms and conditions apply to all offered products and services and / or other legal relationships that come about with ZZ Sweet Studio, Louis Couperusstraat 141, 1822LG, Alkmaar, The Netherlands, telephone number: 06 23 51 55 10, email: zzsweetstudio @ gmail .com. Registered at the KvK Alkmaar under number: 66833701, VAT number NL650888984B01.
2.1 By placing an order via telephone, whatsapp message, by mail or via website contact form you enter into an agreement with ZZ Sweet Studio and you indicate that you agree with the general terms and conditions. All goods remain the property of ZZ Sweet Studio until full payment of the order has taken place.
- Place an order
3.1 You can submit a pie order via telephone, whatsapp message, by mail or via website contact form. We will contact you as soon as possible via email or telephone.
3.2 All our prices are inclusive of VAT.
3.3 After placing an order the full amount has to be paid.
3.4 The cakes can be picked up in Alkmaar.
3.5 Within Alkmaar, the cakes are delivered for a fixed amount of € 6.95.
3.6 For delivery outside of Alkmaar we charge 0.35 € per kilometer (round trip) a radius of 30 km outside the delivery costs are 0.65 € per km.
3.7. A custom made cake at ZZ Sweet Studio must be ordered more than 3 weeks in advance. Wedding cake must be ordered at least 3 months in advance.
3.8. Ordering cake is possible from 12 persons, cupcakes from 12 pieces, cake pops from 8 pieces. Contact us to request more information about minimum order quantity for other ZZ Sweet Studio products.
4.1 All prices and rates mentioned on this site are inclusive of VAT, unless otherwise stated.
4.2 The prices are based on prices of ingredients, materials, labor costs, social, fiscal and supply costs and the like that apply at the time of the offer. If these prices have increased due to the price increase of raw materials, materials, auxiliary materials, parts, transport costs, wages, insurance premiums, etc., since the offer date, ZZ Sweet Studio will be entitled to increase the price accordingly. The prices communicated to you in an offer are binding, unless the offer includes a provision that daily prices for daily fresh products will be settled.
5.1 The cakes can be picked up in Alkmaar.
5.2 Within Alkmaar, the cakes are delivered for a fixed amount of € 6.95.
5.3 For delivery outside Alkmaar we charge 0.35 € per kilometer within a radius of 30 km outside the delivery costs are 0.65 € per km.
6.1 The payment must be transferred to IBAN NL38 ABNA 0449 4379 30 in the name of ZZ SWEET STUDIO.
The order is finally accepted when the payment is received.
Article 7. Complaints and return shipment
7.1 In case of illness or force majeure ZZ Sweet Studio will do everything to find a suitable solution.
7.2 When collecting the cake, you must check the ordered article. Possible errors can be corrected immediately on site. If you are not satisfied with the cake, you must mention this immediately upon collection / delivery. ZZ Sweet Studio can not be held responsible for the influence on the product of the transport and storage conditions on your part.
7.3 In case of complaints about the taste or the quality of the product, the Customer takes the responsibility to contact ZZ Sweet Studio and inform them about the existing problem. For the evaluation of the problem ZZ Sweet Studio needs part of the product to be assessed.
7.4 A complaint must be reported within 24 hours, with a description of the complaint via e-mail to firstname.lastname@example.org. Complaints that are reported after 24 hours can not reasonably be handled.
7.5 All cakes are made by hand. However, there may be differences between the chosen sample and your cake. If you send us an example from another baker or cake designer and instruct us to copy them, differences may arise. ZZ Sweet Studio does not make exact copies of cakes from other bakers or cake designers.
7.6 ZZ Sweet Studio is not liable for damage, which can not be attributed to intent or gross negligence of ZZ Sweet Studio or has arisen due to circumstances that are not at the risk of ZZ Sweet Studio. ZZ Sweet Studio is not liable for damage caused during shipment of goods when it is carried out at the request of the customer by a company other than ZZ Sweet Studio.
7.7 ZZ Sweet Studio is not liable for any bodily injury, eg as a result of allergies. ZZ Sweet Studio products may contain or have been in contact with milk, grains, nuts, cocoa, or other allergens. Although all precautions will be taken in the case of known allergies, it remains the responsibility of the Customer to inform the guests. ZZ Sweet Studio is not responsible for possible allergic reactions.
8.1 Cake orders can be canceled in advance by email. Unless otherwise stated in the quotation. In the event of full payment in advance, you must reimburse any costs already incurred in case of cancellation:
– In case of cancellation up to 30 days before delivery the entire amount will be refunded
– If canceled up to 14 days before delivery, 50% of the entire amount will be refunded
– If canceled up to 7 days before delivery, 25% of the entire amount will be refunded
– In the event of cancellation within 7 days before delivery, the right to reimbursement will lapse.
8.2 You cancel by e-mail, to our address email@example.com
8.3 ZZ Sweet Studio will refund the Client within 14 days after the confirmation of the cancellation.
- Disputes and applicable law
9.1 Only Dutch law applies to these disputes.
9.2. ZZ Sweet Studio has the right to photograph and use every cake made for the website and other publications.